Technical Service Structures and Restructuring

Increase your awareness, insight and know-how of technical services structures and restructuring in higher education.

Type of Course: Leadership and management
Course Reference: HOC-028, HFFC-030

⇲  Brochure (PDF, 1.3MB)

Course duration: One day
Hosting Mode: Online - instructor-led, face-to-face

In the last decade we have witnessed centralisation and decentralisation (in common terms, the ‘make-up’ and ‘break-up’) of the organisational structure in higher education (HE) across the UK, mostly in the name of seeking operational efficiencies, cost savings, meeting the needs of the customer (ie students) and achieving growth in a highly competitive environment.

Restructuring can occur in the face of unprecedented financial pressures and challenges; often in times of crises, with change in the upper echelon of management that result in reviews and a revised medium and long-term strategic plan. Whilst these are regarded as ‘hard’ restructuring at universities, there are also ‘soft’ and ‘organic’ transformations taking place at the business and functional levels that are smaller in scale, cost, change and complexity. Both ‘hard’ and ‘soft’ restructuring have been applied to academic, administrative and professional service functions, including in the technical services structure. 

Most technical services restructuring aim to create a more agile and responsive structure, address historic issues of duplication and silo working, coupled with enabling staff with the opportunity to gain new skills, operate in matrix structures and career opportunities.

Like all change projects, it comes with a range of pitfalls that need careful understanding, insight and navigation, to achieve the best possible outcomes. However, this can be a huge challenge and a source of stress for leaders and managers in the current climate, especially as we emerge from the Covid-19 pandemic.

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Aims and Objectives

This intensive course is tailor made to meet the needs of technical and professional service managers and leaders, including HR, to help them increase their awareness of the best practice and pitfalls in technical services restructuring. It accommodates various learning styles, to allow participants to learn from theory and practice, group discussions and individual reflection on their current practice.

The course will utilise pre-event activities and formative assessments to increase learner knowledge, competency and confidence; enabling them to implement learnt skills and insight in their work.


To equip participants with increased awareness, insight and behavioural skills, to better engage, manage and lead technical services restructuring.


To explore:


By the end of this course, participants are expected to be able to:

Course Fee

HEaTED members

Online: £251.45

Onsite: £358.45

Course credits

1x online course credits
1x onsite course credits

More about course credits.


Online: £358.45

Onsite: £556.40


This activity is subject to minimum group numbers but can be delivered onsite at your institution at a time and date to suit your team. Please contact us at for more information.

For HEaTED members, we offer one free place for every 10 bookings, and two for groups of 15 or above.