Terms and Conditions

By using the website, booking onto our CPD or workshops and engaging with other Learning activities you agree to accept these terms and conditions. You also agree to accept the terms and conditions set by the University of Sheffield when making payments through the online store.

Last updated: April 2024

1. CPD Terms

The CPD terms apply when you are booking onto a CPD activity, whether booked online, by email, on the phone, in person or by any other method. 

Booking on behalf of others

If you are making a booking on behalf of others then by agreeing to these CPD terms you confirm that you have authority to enter into these CPD terms on their behalf, including permission to release (and for us to store) any personal data that is required in order to make the booking.

Payment terms

The appropriate method of payment and deadline for payment to be received will be confirmed at the time of booking. Fees can be paid by using the University of Sheffield online shop (Visa, MasterCard, Delta or PayPal payments) or by BACS payments which should be accompanied by a remittance advice, including the invoice number, participant name and CPD identification code. The remittance advice should be sent to heated@sheffield.ac.uk or by mail to the HEaTED main office with a valid Purchase Order and invoicing.

Most CPD payments are due no later than 21 days prior to the start of the CPD activity. For late bookings, payment should be made as soon as the booking is received. For some activities, payment can be made on the day that you attend the CPD activity or just before the day of the course. 

If payment is made via the University of Sheffield online shop, when you proceed to payment you will be redirected to https://onlineshop.shef.ac.uk to make the payment. The University of Sheffield uses industry standard data encryption. We do not collect or retain your payment details.

If fees are not paid in accordance with the instructions provided, we reserve the right to either:

In the event of late payment, we reserve the right to charge interest on all outstanding amounts at the rate of 2.5% per calendar month or part thereof from the last date that payment was due to the date that payment is made.

All payments must be made in pounds sterling.


Details of fees are provided on the bookings page of the appropriate CPD activity. Please note that your organisation will be charged the appropriate fee for the activity you apply for based on the organisation you belong to, irrelevant of any fee you may incorrectly select during the application process. Prices are subject to change, and discounts require prior discussion with the administration team.


Where a booking is made using any discount codes that are to be applied to any of the courses or CPD, these must be discussed with a member of the administration team first. The terms of the discount code will be clear on the CPD / courses page or communication about the discount code will be made prior to the activity.

Cancellations (made by you)

Cancellations must occur at least 21 days before the commencement of a CPD activity. If a booking is cancelled within this 21-day period, or if you fail to attend, the full fee remains payable, with no refunds provided for any fees already paid. This policy is equally applicable to bookings made within 21 days of the CPD activity start date.

HEaTED bears no responsibility for non-attendance due to factors such as travel disruptions or health issues. We strongly recommend securing appropriate insurance. Please provide reasonable notice (at least 21 days) for cancellations; contact our team to explore  potential alternative options. While we endeavour to accommodate changes or rebookings, we cannot guarantee this after the 21-day period, and such support is subject to availability and at our discretion.

Cancellations (made by us)

We retain the authority to cancel or reschedule CPD activities without prior notification and to modify published programs, fees, venues, and instructors, with no associated liability. In such instances, alternative dates for the same CPD activity, an alternative CPD activity, a credit note, or a full refund will be offered to participants. Thus, it is essential to provide an updated email address and promptly inform us of any changes.

In the event of unforeseen circumstances affecting a HEaTED facilitator, such as rail strikes, which impede course delivery and are beyond our control, HEaTED reserves the right to cancel the session, rearrange it for an alternative date, substitute with another facilitator, or adjust the session's timing, such as reducing breaks and lunchtime. We will communicate promptly with all delegates to ensure the course proceeds as planned. We strive to provide ample notice, understanding the impact on delegates.

HEaTED may close course bookings early if sufficient applications have been received.



If you are unable to attend, there is no charge to replace the original participant with a substitute participant. Please inform us of the substitute participant’s details (name, email).

If you wish to transfer a booking to an alternative date for the same CPD activity or to an alternative activity, a request must be made at least 21 days prior to the start of the original CPD activity. If the request is accepted, there will be no charge other than any additional cost of the alternative activity above that of the original CPD activity. 

Please note that all requests to transfer bookings are entirely at our discretion, please contact us if you wish to transfer a booking. 

Back to top

2. Purchase Orders


Unless terms are specifically agreed between the parties in writing, whether by written agreement, statement of work, contract for services or otherwise:

All orders for services are placed, accepted and purchased subject to and upon these Terms to the exclusion of all other terms and conditions, written or verbal, express or implied (including any terms or conditions which the Supplier purports to apply under any acceptance, receipt or confirmation of order, specification or other documents and the Supplier waives any right which it might otherwise have relied upon in such terms or conditions);

All orders for services shall be deemed to be an offer by HEaTED to purchase services subject to these Terms. No order shall be accepted until the Supplier either expressly, by giving an unconditional notice of acceptance or impliedly by unconditionally fulfilling the order whether in whole or in part, accepts the offer; and

These Terms apply to all HEaTED’s purchases from the Supplier and any variation to these Terms shall have no effect unless expressly agreed in writing and signed for and on behalf of HEaTED.

In the event that there is an agreement between the parties in writing, the terms of that agreement shall take precedence over these Terms in respect of all orders for services placed, accepted and purchased under that agreement, only to the extent agreed between the parties and permitted by the agreement.

Any conflict between these Terms and the terms of an agreement between the parties shall be resolved in accordance with the precedence clause(s) of the agreement.

Quality and Defects

Supplier refers to the course facilitators. 

Any services shall be performed by (an) appropriately qualified and trained individual(s) to the highest standards of current practice and quality established in the Supplier’s industry.

In supplying the services, the Supplier shall:

Back to top

3. Website Content

HEaTED content (website, material and other associated content) might be outdated, incomplete, inaccurate, or contain errors. All content is provided without warranty and we do not ensure the availability or accuracy of any content.

The content may include hypertext links to third-party websites. By providing these links, we neither endorse entities nor authorise any actions that may violate intellectual property or third-party rights protected by law or international treaties. We do not hold liability for any materials found on third-party websites.

Back to top

4. Intellectual Property

HEaTED content is subject to copyright protection unless otherwise indicated. The intellectual property rights in the content belong wholly to the original author or publisher of the content. You agree to be bound by licensing arrangements associated with use of such content.

You must not reproduce, distribute or communicate the content, unless and to the extent that the same is specifically permitted under any licence to which it is subject. If you wish to use any material which is not subject to a licence, you must obtain prior written consent from the author or publisher. If reference to a copyright licence is provided by us on this website then such licence information should be used as a guide only; please contact the owner if you wish to reuse the content.

In relation to Content which is subject to copyright but where the rights holder cannot be traced (Orphan Works) we will take the appropriate steps to trace the rights holder before uploading such content to our website. If you have found Content which you consider is illegally held or published on this website, please contact us in accordance with our take down policy, see clause 06.

Back to top

5. User Content

The intellectual property rights in User Content will remain with you. To enable us to provide this website service, by adding User Content to this website you grant to us a non-exclusive, worldwide, free licence to use, reproduce, publish and distribute your User Content in whole or in part on the website and confirm that such content does not infringe the intellectual property rights of third parties. The licence granted will not be used by us for any purpose directed towards private monetary compensation or commercial advantage. Please be aware that the website includes groups where your User Content may be viewed by all Users whether or not they have a user account for the website.

If you wish to remove any User Content from the website please contact us. Should you remove your User Content from the website any licences granted prior to removal shall survive.

Back to top

6. Take Down Policy

We reserve an absolute right to exercise our discretion in the removal of any content from the website.

Should you have any concerns or have a complaint in relation to the Content or should you consider such content is in breach of your intellectual property rights then please contact us.

Upon becoming aware of any issues related to the content we will promptly and amicably resolve such matters (to the satisfaction of both parties should there be a complainant), with the following possible outcomes:

Where we and a complainant are unable to settle such a matter, the content will remain unavailable through this website until a time when a resolution has been reached.

Back to top

7. Warranty Disclaimer and Liability

Your use of this website is at your own risk and to the fullest extent permitted by law we hereby exclude all warranties, express or implied, and make no representation in relation to the Content of the website. We do not accept responsibility and shall not be liable to you or any third party for any losses, damages, claims, expenses or outcomes resulting from your use of this website or any third party website which may be linked to this website. 

Nothing in these terms and conditions shall operate to exclude liability for fraudulent misrepresentation or for death or personal injury caused by our negligence or any other liability which cannot be excluded or limited by the applicable law. 

You acknowledge that any breach by you of these terms and conditions may cause us significant and irreparable damage and, accordingly, you agree that you will indemnify and hold us and our officers, employees and agents harmless against all and any losses, damages, claims and/or expenses suffered as a result of a breach of these terms and conditions. Without prejudice to the foregoing, in the event of any breach by you of these terms and conditions, we shall be entitled to immediately suspend or terminate your access to the website and shall further be entitled to injunctive or other equitable relief.

Back to top

8. General

We may need to change the terms and conditions. If we do so we will post an updated copy with the date of revision included within the title of the terms. If we consider the change is material we will post a notice on the website. Your continued use of the website indicates your acceptance of the current terms.

The validity or enforceability of the remaining terms shall not be affected by the holding of any provision of part of the terms and conditions to be invalid or enforceable.

These T&Cs shall be governed by and interpreted in accordance with the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction.

We follow good business practice and have robust controls in place to prevent fraud, corruption and bribery. We are committed to the highest standards of openness, integrity and accountability.