Assertiveness Skills For Technicians

Discover how to be assertive and become an effective member of staff to improve the daily workings of your department.

Type of Course: Communication
Course Reference: HOC-014, HFFC-013

⇲  Brochure (PDF, 1.1MB)

Course duration: One day (around six hours)
Hosting Mode: Online (HOC-014) - instructor-led event, onsite (HFFC-013) - face-to-face

Have you thought about the results of your behaviour on your personal impact, professional effectiveness and your career?

Have you considered how lack of assertion impacts organisations and your own development?

Based on well-researched theories and rooted in everyday practice, this CPD will empower participants to instantly embed their learning into the workplace, enabling them to become more confident with their behaviour at work.

We will work with real-life scenarios and will be referring to real life practices to make the session as experiential as possible and to empower participants to take the learning and start using it straight away.

Find out more:

Aims and Objectives

The aim is to equip participants with the practical tools and techniques necessary to increase their assertiveness in the services and support environment.

Objectives of the course include exploring the following:


By the end of this course, participants will be able to:

Course Fee

HEaTED members

Online: £197.95

Onsite: £304.95

Course credits

1x online course credits
1x onsite course credits

More about course credits.


Online: £304.95

Onsite: £502.90