Generating Income with Technical Facilities and Services

Learn how to maximise income generation using the technical resources and services that you already have.

Type of Course: Leadership and management
Course Reference: HOC-001, HFFC-008

⇲  Brochure (PDF, 8.1MB)

Course duration: One day (around six hours)
Hosting Mode: Online (HOC-001) - instructor-led event, onsite (HFFC-008) - face-to-face 

Higher education institutions (HEIs) engage in income generation activities, sometimes referred to as ‘enterprise’, ‘commercial’, ‘third stream’ or ‘third-leg’, along with their core mission of teaching and research. The technical facilities and services capability in HEIs has the potential to generate significant financial impact.

There are examples of universities in London and beyond where technicians and technical resource managers (TRMs) are contributing and conducting income generation activities that generate over £150,000 per annum. Technicians who support and deliver income generation activities often note a boost in their motivation, engagement and career success. They achieve recognition, increase the organisational bottom-line and reputation, and impact on student learning, teaching and research by gaining new knowledge, skills and experience in customer service.

Technical resources in HEIs have not been commercially focused and nor are they, on the whole, equipped with the skills and knowledge to capitalise on income generation opportunities. There is also a lack of available training for technicians by technicians in this area, to fully harness income generation potential.

The course has been designed to accommodate various learning styles and to allow participants to learn from practice, group discussions, and individual reflection on the current practice. The facilitator of this workshop is a former TRM, who will provide insight and know-how to help technicians, technologists, technical team leaders and managers to engage in income generation.

Find out more:

Aims and Objectives

The aim of this course is to (1) introduce a successful income generation model developed at a university in London that is then (2) adapted and applied by technicians in their own organisation.

Objectives of the course include exploring the following:


By the end of this course, participants will be able to:


“Very informative course and well facilitated, providing a good foundation/framework to understand income generation within a university environment. I will be brainstorming with the team, using the ‘session 1’ income generation activity from concept to operation.”

- Gary Pheasey, Manchester Metropolitan University

“I learnt a lot about what needs to be in place for generating income and it has given me the knowledge of what to do to take it forward.”

- Sara Viney, University of Leeds

“Very helpful and interesting. A bit out of my comfort zone but the trainer was very clear in their teaching which helped a lot.”

- Maggi Killion, University of Sheffield

“This was a useful course to consider the whole plan to deliver income generating activity.”

- Antony Tibbetts, Manchester Metropolitan University

Course Fee

HEaTED members

Online: £251.45

Onsite: £358.45

Course credits

2x online course credits
2x onsite course credits

More about course credits.


Online: £358.45

Onsite: £556.40


This activity is subject to minimum group numbers but can be delivered onsite at your institution at a time and date to suit your team. Please contact us at for more information.

For HEaTED members, we offer one free place for every 10 bookings, and two for groups of 15 or above.