Being liked at work is fine until it means you find it difficult to say to people what you need to say, without feeling awkward. This one-day workshop allows participants to practice the skills of being assertive in a wide variety of situations. It also gets them to examine the beliefs that people have about not being assertive and explores ways of challenging those beliefs.
Type of Course: Customer Service
Course Reference: HTPP-048
Course duration: One day course followed by a personal development action plan
Hosting Mode: Live online or face-to-face
If you are interested in this course, note the course name and reference number, and contact us via the course enquiry form.
By the end of the course, delegates will have:
Demonstrated their understanding of assertive behaviour, so that communication is appropriate and effective
Identified the three behaviours and their effect on people
Practised a range of assertiveness techniques
Practised dealing with aggressive and submissive behaviour
Gained confidence when dealing with challenging situations
Agreed an action plan and identified skills they will put into practice with a timescale to check progress
Find out more:
Delegates will understand by the end of the course:
What is Assertive Behaviour?
Why is assertive behaviour important?
The impact of assertive behaviour
Defining Assertive, Aggressive and Submissive Behaviours
Comparing the styles
Obstacles to acting more assertively
Inability to handle conflict
Improving your self-esteem
Using verbal and non-verbal communication
Techniques in specific situations
Giving and receiving praise
Making and receiving requests
Using ‘I’ statements
Different behaviour styles for handling conflict
Improving the process for handling difficult people
Personal Development Action Plan