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Increase your awareness, insight and know-how of technical services structures and restructuring in Higher Education
Type of Course: Leadership and management
Course Reference: HOC-028, HFFC-030
Course duration: One day
CPD Points: 6 CPD Points
Hosting Mode: Online - instructor-led, face-to-face
The HE sector is grappling with significant financial challenges, with the Office for Students (OfS) projecting that nearly three-quarters of institutions will face a deficit in 2025/26. Financial pressures like these, shifts in senior leadership and strategic reviews are common triggers for large-scale restructures. While large-scale, "formal" restructures capture headlines, many smaller, "informal" transformations take place at the operational level also delivering impactful change. Technical Services restructures often focus on centralising or decentralising functions, or reorganising teams to better meet local needs.
However, most Technical Services restructures share common goals: fostering a more agile and responsive structure, eliminating duplication and siloed working, and empowering staff through new skill development, matrixed operations, and enhanced career opportunities. Like any change initiative, these projects are fraught with potential pitfalls. Successfully navigating these complexities requires deep understanding, keen insight, and careful execution. This can be a daunting prospect for leaders and managers, especially in today's challenging climate.
There is a diverse landscape of technical services structures across the sector. Understanding the strengths and weaknesses of various models is essential to successfully design new, highly effective structures tailored to their restructuring goals
Find out more:
Find out more:
Course Overview
Course Overview
This intensive, tailor-made course is designed to equip technical and professional service managers and leaders, including HR professionals, with the knowledge and confidence to excel in technical services restructuring. You'll gain a comprehensive understanding of best practices and common pitfalls in technical services restructuring. Our multi-faceted approach accommodates diverse learning styles, blending:
Theory and practice
Group discussions
Individual reflection on your current professional practice
To maximise your learning and ensure practical application, the course incorporates pre-event activities and formative assessments. These elements are designed to boost your knowledge, competency and confidence, enabling you to immediately implement new skills and insights in your work.
Aims and Objectives
Aims and Objectives
Aim: To equip participants with increased awareness, insight and behavioural skills, to better engage, manage and lead technical services restructuring.
Objectives are to explore:
Technical Services Structures
The impact of the location of technical services within the organisation
Different types of technical services organisational models and structures
The elements of organisational design and sector body recommendations
Approach and Processes
What is meant by the term restructure, common triggers and objectives
Different types of restructures, benefits and disbenefits
Processes, legal implications and working with trade unions
The business case and other key documentation
Politics and Influencing
Understanding and navigating organisational politics
Identifying different types of power
Stakeholder analysis
Communications and Change
Delivering a complete and compelling message
Understanding responses to change
Supporting teams through change
Outcomes
Outcomes
By the end of this course, participants are expected to be able to:
Understand the different types of structures in place across the sector and the impact position can have on restructures
Identify the different types of restructures, the triggers, objectives, processes, advantages and disadvantages
Appreciate institutional politics and their impact on restructures including how to identify different types of power and how to positively influence
Understand how to manage stakeholders and how to effectively distribute effort
Be aware of the different communication needs of individuals and how to shape complete and captivating messages
Be aware of the different responses to change and how to effectively support at different stages of the change journey.
Course Fee
Course Fee
HEaTED members
Online: £289
Onsite: £394
Course credits
1 x online course credits
1 x onsite course credits
Non-members
Online: £412
Onsite: £612
Training is VAT exempt, and the price stated is the final amount payable.
Notes
Notes
This activity is subject to minimum group numbers but can be delivered onsite at your institution at a time and date to suit your team. Please contact us at enquiries@heated.org.uk for more information.
For HEaTED members, we offer one free place for every 10 bookings, and two for groups of 15 or above.
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